Good...Better...Best?

I already signed the Job Offer given to me by eTelecare and I was happy that I was able to pass and get hired. I really didn't want to apply in call center again but due to financial constraints, I had to. I have an outlined career plans for myself in eTelecare for the next one or two years or so and hopefully eTelecare would be my last call center company that I will be working. I am also hoping that it would be a successful one.

I was really bent on looking and getting hired in the the most prestigious and high-end call center companies that I know like Accenture, Sykes, People Support, etc. I failed in the phone exam in Accenture, I applied online in People Support but they were not calling me, I have yet to apply in Sykes. When I saw in Jobstreet that eTelecare is in need of a Technical Support Representative, I applied online and the next day someone called me. I passed the initial phone interview and I was asked to visit their office in Libis the next day. The written exams were hard and I had to go through two interviews. The second one was hard since the interviewer asked in-depth questions about almost all the information in my resume. It was like the interviewer looked back in the past and reviewed the decisions I made in my life for the past twenty years personal or otherwise. I also had a tough time in the phone simulation and the IT Test. Although I was a Level 2 Technical Support Agent in NCO, I am not that familiar with computer hardware. However, since the company is in dire need of TSR and I was on the right place at the right time (just like in NCO), I got hired.

I felt that I was done with the call center chapter of my life and that is why I resigned in NCO but it didn't seem so. After I resigned, suddenly all the bills kept coming and the people we were in debt to began sprouting. We needed more money than ever before. I also felt that my communications skills have already improved but it didn't have solid proof that it has improved which showed in my work performance in NCO. When I say solid proof, I mean getting promoted or hired in higher positions. This would be my goal in eTelecare. I will definitely apply for a Team Leader or Team Manager position in one or two years if I am still there. Of course I need to perform well first for the next six months and be regularized otherwise I will be paying the bond which is forty-five thousand (45,000.00) pesos. Whew!

I can say that the first call center company I was hired, which was ACS, was good. The next one, NCO, was definitely better. Hopefully, eTelecare will be the best because it would probably be the last and I always "save the best for last."

Comments

[Carlo]

Di man lang kayo nagsabi na aalis na kayo... :( So sino na lang natira sa Email/Mess?

[Gina]

Wow! Congratulations! Let's face it. It's call centers' time now. :-)

[Rolly]

@ Carlo - I did...I said goodbye to you on my last day...or maybe i didn't specifically told you...sorry...but I had to go...

Sa Email/Mess na galing WinLive, si Stein na lang nanjan n ka-batch ko but jan p rin c Teng and Harold...i'm wishing you all the best there...hindi na'ko pwede bumalik jan eh...nilagay ni Boss na hindi na'ko eligible for re-hire...huhuhu...